Help Center

You can book an airport transfer through our website by entering your pickup location, destination, date, and time. Select your preferred vehicle type, provide your flight details, and complete the payment. You'll receive a confirmation email with your booking details immediately.

We recommend booking at least 24 hours in advance for standard transfers. For peak periods (holidays, early morning flights, or large group bookings), booking 3–7 days ahead ensures better vehicle availability. Last-minute bookings are accepted up to 2 hours before your scheduled pickup, subject to availability.

Yes, you can modify or cancel your booking up to 12 hours before your scheduled pickup time without any fees. Changes made within 12 hours may incur a small administrative fee. To modify your booking, log into your account or contact our support team with your booking reference number.

For groups of 8 or more passengers, please contact our group booking department directly at groups@airporttaxistransfer.com or call us. We'll provide a customised quote, coordinate multiple vehicles if needed, and assign a dedicated coordinator for your group.

Yes. We monitor flight arrivals in real time to help coordinate your pickup according to your actual arrival time rather than the scheduled landing time.

If your flight is delayed, we will adjust your pickup time based on the updated arrival information. Flight tracking helps us coordinate your transfer more effectively and minimize disruption to your journey.

If your flight arrives earlier than expected, our flight monitoring system helps us stay informed. We will make reasonable efforts to coordinate your pickup according to the updated arrival time.

Your meeting instructions will be provided before your journey. Depending on the airport and service selected, your driver may be waiting in the arrivals area with passenger identification details.

If you cannot locate your driver, first check your booking confirmation for the meeting instructions. If you still require assistance, contact our support team using the contact details provided in your booking information.

We include a complimentary waiting period after your flight lands to allow time for immigration, baggage collection, and customs procedures. Additional waiting time may be available subject to applicable charges.

Meeting locations vary by airport. In most cases, your driver will meet you in the designated arrivals area. Exact pickup instructions will be provided before your journey.

Yes, we offer fixed, transparent pricing. The price you see at booking is exactly what you pay — no hidden fees, surge pricing, or meter charges. All airport access fees, parking charges, and taxes are included in your quoted fare.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For corporate accounts, we offer invoice payment options with net 30 terms subject to credit approval.

Additional charges may apply for: waiting time beyond the grace period, extra stops not included in your booking, oversized luggage requiring additional vehicles, and late-night/early-morning pickups (11 PM – 5 AM) which have a small surcharge. All extras are clearly communicated before you confirm your booking.

Refunds are processed within 5–7 business days to your original payment method. If you cancelled within the free cancellation period, you'll receive a full refund. For eligible late cancellations or service issues, partial refunds may be issued at our discretion.

We offer: Saloon Cars (up to 4 passengers, 2 suitcases), MPV5 (up to 5 passengers, 4 suitcases), MPV8 (up to 8 passengers, 6 suitcases), MPV16 (up to 16 passengers, 12 suitcases), Executive Cars (Mercedes S-Class, BMW 7 Series), and Luxury Vans for premium group travel.

Each vehicle type has specific luggage capacity. As a guideline: Saloons fit 2–3 suitcases, MPV5 fits 4–5 suitcases, MPV8 fits 6–8 suitcases. For sports equipment, wheelchairs, or oversized items, please mention these during booking so we can allocate an appropriate vehicle.

Yes, we provide child seats and booster seats free of charge upon request. You can specify your requirements during the booking process. Please note that availability may be limited, so we recommend requesting child seats at least 48 hours in advance.

Absolutely. Every driver holds a valid Private Hire licence, undergoes enhanced DBS background checks, completes rigorous driver training, and is fully insured. We never use unlicensed subcontractors.

Yes, you'll receive your driver's name, photo, and contact number via SMS and email 2 hours before your scheduled pickup. You can also track your driver's location in real-time through our mobile app or web portal.

If you can't locate your driver, call our 24/7 support line immediately. We'll contact the driver and resolve the situation within minutes. Never leave with a driver who doesn't match the details we provided.

Luggage capacity depends on the vehicle selected. Vehicle information provided during booking will help you choose an option that accommodates both passengers and luggage comfortably.

If you are travelling with oversized or unusual items, please inform us during the booking process. This helps ensure that an appropriate vehicle can be arranged.

Child seats may be available upon request depending on location and availability. We recommend requesting them during the booking process whenever possible.

Pet transportation may be possible depending on the vehicle provider and destination. Please inform us before booking so suitable arrangements can be considered.

Additional stops may be available depending on the route and service conditions. Requests should be made in advance whenever possible, and additional charges may apply.